Terms of service
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TERMS OF SERVICE – FURORA PETZ
Last updated: October 2, 2026
1. Company Information Furora Petz, operating through furorapetzshop.store. For questions, contact us at: dropship.tomstaa@gmail.com
2. Products We sell pet accessories and supplies. All product descriptions and images are provided for informational purposes. We reserve the right to limit quantities or discontinue products at any time.
3. Prices and Payment All prices are displayed in USD and include VAT where applicable. We accept: apple pay, all of debit cards . We reserve the right to change prices at any time without prior notice.
4. Orders and Confirmation By placing an order, you make an offer to purchase. We will send an order confirmation to your email address. We reserve the right to cancel any order at our discretion.
5. Shipping and Delivery We ship to 237 countries. Delivery times and costs vary by destination and are displayed at checkout. Risk of loss passes to you upon delivery.
6. Right of Withdrawal (14-Day Return Policy) Under Bulgarian Consumer Protection Act (ZZP) and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email] before the 14-day period expires. Returned items must be unused and in original packaging. Return shipping costs are borne by the customer unless the item is defective.
7. Warranty and Complaints All products carry a statutory 2-year warranty under Bulgarian law. If you receive a defective or incorrect item, contact us within 14 days of delivery.
8. Dispute Resolution In case of a dispute, you may contact the Bulgarian Commission for Consumer Protection (KZP) at kzp.bg, or use the EU Online Dispute Resolution platform at ec.europa.eu/odr.
9. Governing Law These Terms are governed by the laws of the Republic of Bulgaria.